FREQUENTLY ASKED QUESTIONS

WHY IS THE COMPANY CALLED CHICOBAG?

ChicoBag Company is nestled in the northern California town of Chico. Chico is 3 hours north east of San Francisco and home of the Wildcats, Sierra Nevada Brewing and our friends at Klean Kanteen! Chico also means small in Spanish and all ChicoBag® brand reusable bags are small enough to fit in your pocket.

HOW DO I FOLD MY CHICOBAG® BRAND REUSABLE BAG BACK INTO THE POUCH?

Our fabric allows for easy opening and stuffing. No special folding is required. The pouch is either sewn into the seam on the interior of the bag or doubles as an interior pocket. Simply grab one of the handles and begin stuffing the bag into the pouch! Can you beat 8 seconds?

How to Stuff a ChicoBag

HOW DO I CLEAN MY CHICOBAG® BRAND REUSABLE BAG?

Machine wash cold and line dry.

WHERE CAN I FIND A RETAIL STORE NEAR ME?

You can find a retailer near you by using our store locator. Go to store locator.

CAN I CUSTOMIZE CHICOBAG® BRAND REUSABLE BAGS?

You bet! You decide which fabric you would like (polyester or rePETe™) and pick from our many styles. ChicoBags may be silk screened or embroidered with custom artwork or logos. Learn more about our custom program


HOW DO I START A REUSABLE BAG FUNDRAISER?

To start, check out our helpful fundraising page.


I AM INTERESTED IN SELLING CHICOBAG® BRAND REUSABLE BAGS, HOW DO I GET WHOLESALE PRICING?

Our wholesale pricing cannot be found on our website. Please give us a call or email us and we would be happy to discuss wholesale options with you. Request information about becoming a ChicoBag retailer.

WHAT IS THE ZERO-WASTE PROGRAM?

We have an active repurposing and recycling program for all brands and types of reusable bags. ChicoBag® doesn't want ANY reusable bag to be left in a dark closet or sent to a landfill.
Send us all of your tired masses of reusable bags, functional or not. We will distribute them to fixed and low income families ready to start a reusable bag habit or recycle them into new useful products through partnerships with artists, crafters, and non-profit organizations. Learn more about ChicoBag's Commitment to the Planet.
Send your reusable bags to:

ChicoBag Company
C/O Zero Waste Program
13434 Browns Valley Drive
Chico, CA 95973


SOCIAL NETWORKING

You can find us on Facebook, Twitter, and Pinterest.

facebook     twitter      pinterest

WARRANTY

All ChicoBag® brand reusable bags come with a 1 year hassle free warranty. All you need to do is mail us back your defective bag along with our warranty form.  Download Warranty Form

STANDARD RETURN POLICY

You may return new and unused items within 60 days of delivery for a full refund (excluding any inbound or outbound freight charges). All items must be clean and have their original, unaltered hang-tags attached. Retailers, please make sure to remove any added pricing stickers.

How to return product
Please call us at 530-342-4426 or toll free at 888-496-6166 and press 3 for our Customer Service department to obtain an RMA# (Return Material Authorization Number). Please have a copy of your original invoice ready for easy reference. A RMA# is required for all returns and must be written on the outside of the package.

Please ship product back to:
ChicoBag Company
Attn: Returns Department / RMA# ____________
13434 Browns Valley Drive
Chico, CA 95973

Verify that the RMA number is written on the OUTSIDE of the package. All items need to be received before a refund is issued. You should expect to receive your refund within 2-4 weeks of your return. Refunds will be made by the same payment method that was used when the order was originally placed.

MANUFACTURING

ChicoBag® brand reusable bags are manufactured in China. As a fully participating company of the Fair Labor Association (FLA), we actively support fair labor and workplace standards throughout our entire supply chain. The FLA works collaboratively with colleges and universities, NGOs, and socially responsible companies to improve the working conditions in factories around the world.

The ChicoBag Company is a Category C member of the FLA. We visit our suppliers and conduct both announced and unannounced independent third-party audits to ensure compliance with the Principles of Fair Labor and Responsible Sourcing and the FLA Workplace Code of Conduct. We hope to instill confidence and assurances with our growing community of customers and stake-holders, that we are managing the environmental and social issues associated with the manufacturing of all products we sell. For more information on the FLA, visit: www.fairlabor.org


STILL HAVE QUESTIONS?

Give us a call and we would be happy to chat.
530.342.4426 8:00 AM – 5:00 PM PST Monday through Friday
Contact Information