Frequently Asked Questions

Below are some of the common questions that we receive regarding our co-branded items. Click on the brand to view their respective FAQ’s and if your question is not answered, please feel free and give us a call at 530.342.4426 and we’ll help out. if it’s M-F between 8am and 5pm PST. If you’re not into talking, send us an email, customerservice@chicobag.com and we will be in touch!

chicobag klean kanteen ecobasics light my fire liberty bottle to-go ware

ChicoBag

What are normal production and delivery times?

Bags through our "Quick Turn" program are available in as few as three weeks. Bags through our "Custom" program are available in nine weeks. 

Can I have my order shipped to more than one address?

Yes, just let your account representative know at the time you place your order.

What is the minimum order?

The minimum order for our Original, Vita and Sling style bags through our "Quick Turn" program is 25 units. The minimum order for our "Custom" program is 250 units.

What payment options are offered?

Check, credit card, and cash are accepted.

What are your artwork requirements?

We require production ready vector graphics. Preferred file types are .ai and .eps. Sometimes .pdf files contain vector graphics but not always. To learn more view our artwork guidelines here: Artwork Guidelines. If you have questions please give us a call at 888.496.6166.

Can I use a specific PMS color in my logo?

Yes. If you have a specific PMS color let us know, otherwise our graphic design department can match the color in your artwork Click here to visit the Pantone website.

Will I see a final proof?

Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval. As a double-check we will send photo proofs a couple weeks after the order is placed to confirm accurate placement and colors. We go above and beyond to ensure you receive the highest quality product.

Can you embroider?

Yes. Embroidery is available. It can take up to one week to receive a quote.

Is sublimation an option?

Yes. Sublimation is available in for orders at 5,000 units or more. Can take up to one week to receive a quote. Call for more details.

Can I get a sample?

Definitely. Give us a call at 888.496.6166 and we’ll be happy to send one out.

What is the warranty?

ChicoBag products all come with a 1-year limited warranty. This covers any manufacturing defects.

Do you offer discounts?

We run special deals throughout the year. Sign up for our newsletter to stay informed.

Are ChicoBag products tested for safety?

Yes, and more than once. ChicoBag upholds rigorous testing standards, exceeding government regulations. Third party testing agencies are used to test for lead and other heavy metals. We exceed the standards required by CA Prop 65, CPSIA and the Toxics in Packaging standards.

Do you have a set-up fee?

No, we want to make it easy for you.

Are the bags washable?

Yes, all ChicoBag products can be machine-washed with mild-soap and hung to dry. Fabric softener should not be used on ChicoBag products.

Where are the products manufactured?

ChicoBag brand products are manufactured in China. We actively support fair labor and workplace standards throughout our entire supply chain and are Category C members of the Fair Labor Association (FLA). We visit our suppliers and conduct both announced and unannounced independent third-party audits to ensure compliance with the Principles of Fair Labor and Responsible Sourcing and the FLA Workplace Code of Conduct.

What is rePETe?

Eco Basics

What are normal production and delivery times?

Canvas Totes are available in 4-8 weeks. All other Eco Basics products are available in nine weeks.

Can I have my order shipped to more than one address?

Yes, just let your account representative know at the time you place your order.

What is the minimum order?

The minimum order for Canvas Totes is 100 units. All other Eco Basics products have a 250 unit minimum.

What payment options are offered?

Check, credit card, and cash are accepted.

Can I use a specific PMS color in my logo?

Can you embroider?

Yes. Embroidery is available for all styles. Can take up to one week to receive a quote.

Can I get a sample?

Definitely. Give us a call at 888.496.6166 and we’ll be happy to send one out.

What is the warranty?

Eco Basics products all come with a 1 year limited warranty.

Klean Kanteen

What are normal production and delivery times?

Orders of less than 540 units with one color printing are available in as few as four weeks. Orders of 540 units or more or those with more than one color printing are available in 12-14 weeks.

Will I see a final proof?

Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval.

What is the minimum order?

The minimum order quantities vary based on style. 180 units for Classic, Wide and Wide Insulated in stainless steel. 540 units for colored Classic and Wide bottles. 552 units for colored Wide Insulated bottles. 90 units for Pint Cups.

What payment options are offered?

Check, credit card, and cash are accepted.

What is the warranty?

Klean Kanteen products all come with a lifetime warranty. Normal wear and tear, including scratches and dents, are not covered by the warranty. If you received a product that you feel has a manufacturing defect, please give us a call at 888.496.6166 or email customerservice@chicobag.com. We are happy to help.

Do Klean Kanteens have BPA?

Not a chance! All Klean Kanteen products are made totally free of BPA and other harmful substances. All caps are also free of BPA.

Do Klean Kanteens have a liner?

No. All Klean Kanteen products are made from high quality, 18/8, food-grade stainless steel. No coating or liner is needed because the metal is inherently safe and toxin-free.

Does the paint on a Klean Kanteen contain lead?

Not a chance! The paint used in Klean Kanteens is an acrylic paint that is free of toxins and lead. The paint is tested regularly for your safety.

Where are Klean Kanteens manufactured?

Klean Kanteen products are responsibly made in China. Klean Kanteen is committed to operating sustainably and manufacturing their products in a way that’s environmentally responsible with fair labor and human rights standards. To learn more visit their responsibly made page here.

Liberty Bottle

What are normal production and delivery times?

Liberty Bottles can be produced in as few as four weeks.

Will I see a final proof?

Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval.

What is the minimum order?

The minimum order is 72 units.

What payment options are offered?

Check, credit card, and cash are accepted.

What are the bottles made from?

Liberty Bottles are all made from 100% recycled aluminum. Even better, they are 100% recyclable.

How do I clean my bottle?

Hand wash with soap and water.

Do Liberty Bottles contain BPA?

Not a chance! Liberty Bottles exceed FDA requirements, are nontoxic and non-leaching. Independent Lab Certified to be 100% BPA free.

What is cylindrical digital printing?

The most advanced method of putting graphics on bottles available. Cutting edge technology brings you graphics that you can feel.

Do bottles come with a warranty?

Definitely! Liberty Bottles are made in America by American workers and they stand behind them. If you feel you have a manufacturing defect, please contact us at 888.496.6166 or customerservice@chicobag.com and we will make it right.

Where are Liberty Bottles manufactured?

Liberty Bottles are proudly made in America by American workers in Yakima, Washington. The factory is filled with state of the art equipment that uses less energy, cleans waste water and conserves resources.

To-Go Ware

What are normal production and delivery times?

To-Go Ware can be produced in as few as 4 weeks.

Will I see a final proof?

Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval.

What is the minimum order?

The minimum order is 50 units.

What payment options are offered?

Check, credit card, and cash are accepted.

How do I clean my utensils?

Hand washing with soap and water is recommended. Utensils can also be put in the dishwasher.

Where is To-Go Ware manufactured?

To-Go Ware utensils are sourced and made in China by a small cottage industry factory. The forest the bamboo is sourced from has been visited by a third-party certifier and audited to ensure sustainable harvesting and fair labor practices.

Light My Fire

What are normal production and delivery times?

Light My Fire sporks can be produced in as few as four weeks.

Will I see a final proof?

Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval.

What is the minimum order?

The minimum order is 250 units.

What payment options are offered?

Check, credit card, and cash are accepted.

How do I clean my spork?

You can hand wash with water and soap or clean in the dishwasher.

Do sporks contain BPA?

No way! Light My Fire sporks are made from Tritan. They are extremely durable, dishwasher safe, heat resistant and lightweight.

What is the warranty?

Light My Fire products all come with a 1 year limited warranty. If you received a custom spork that you feel has a manufacturing defect, please give us a call at 888.496.6166 or email customerservice@chicobag.com. We are happy to help.

Where are Light My Fire sporks manufactured?

Light My Fire products are manufactured in a company owned factory located in Vastervik, Sweden.