What are normal production and delivery times?
Bags through our "Quick Turn" program are available in as few as three weeks. Bags through our "Custom" program are available in nine weeks.
Can I have my order shipped to more than one address?
Yes, just let your account representative know at the time you place your order.
What is the minimum order?
The minimum order for our Original, Vita and Sling style bags through our "Quick Turn" program is 25 units. The minimum order for our "Custom" program is 250 units.
What payment options are offered?
Check, credit card, and cash are accepted.
What are your artwork requirements?
We require production ready vector graphics. Preferred file types are .ai and .eps. Sometimes .pdf files contain vector graphics but not always. To learn more view our artwork guidelines here: Artwork Guidelines. If you have questions please give us a call at 888.496.6166.
Can I use a specific PMS color in my logo?
Will I see a final proof?
Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval.
As a double-check we will send photo proofs a couple weeks after the order is placed to confirm accurate placement
and colors. We go above and beyond to ensure you receive the highest quality product.
Can you embroider?
Yes. Embroidery is available. It can take up to one week to receive a quote.
Is sublimation an option?
Yes. Sublimation is available in for orders at 5,000 units or more. Can take up to one week to receive a quote. Call for more details.
Can I get a sample?
Definitely. Give us a call at 888.496.6166 and we’ll be happy to send one out.
What is the warranty?
ChicoBag products all come with a 1-year limited warranty. This covers any manufacturing defects.
Do you offer discounts?
We run special deals throughout the year. Sign up for our newsletter to stay informed.
Are ChicoBag products tested for safety?
Yes, and more than once. ChicoBag upholds rigorous testing standards, exceeding government regulations. Third party testing agencies are used to test for lead and other heavy metals. We exceed the standards required by CA Prop 65, CPSIA and the Toxics in Packaging standards.
Do you have a set-up fee?
No, we want to make it easy for you.
Are the bags washable?
Yes, all ChicoBag products can be machine-washed with mild-soap and hung to dry.
Fabric softener should not be used on ChicoBag products.
Where are the products manufactured?
ChicoBag brand products are manufactured in China. We actively support fair labor and workplace standards throughout our entire supply
chain and are Category C members of the Fair Labor Association (FLA). We visit our suppliers and conduct both announced and unannounced independent third-party
audits to ensure compliance with the Principles of Fair Labor and Responsible Sourcing and the FLA Workplace Code of Conduct.
What is rePETe?