Frequently Asked Questions

Below are some of the most common questions that we at ChicoBag receive. If your question is not answered, please feel free and give us a call at 530.342.4426 and we’ll help out if it’s M-F between 8am and 5pm PST. If you’re not into talking, send us an email, customerservice@chicobag.com and we will be in touch!

Why is the company called ChicoBag?

ChicoBag Company is nestled in the northern California town of Chico. Chico is three hours northeast of San Francisco and home of the Wildcats, Sierra Nevada Brewing Company and our friends at Klean Kanteen! Chico also means small in Spanish and most ChicoBag products are small enough to fit in your pocket.

How do I wash my ChicoBag?

All ChicoBag products are machine washable. For best results turn them inside out, wash cold with mild soap, no fabric softener and hang to dry.

Where can I find a store to purchase ChicoBag products?

You can use our store locater to find a retailer near you. Consider giving them a call to see what they have in stock before making a trip. You can also purchase our products online. Start shopping!

How do I fold my ChicoBag back into the pouch?

Our fabric allows for easy opening and stuffing. No special folding is required (unless you want to get fancy). The pouch is either sewn into the seam on the inside of the bag or doubles as an interior or exterior pocket. Simply grab the bag and start stuffing the bag into the pouch. Can you beat 8 seconds?! bag to pouch

Can I put a logo or design on ChicoBag products?

You bet! We are here to help you create a custom bag for your next event, race, giveaway or milestone. Click here to learn more about our custom program, or give us a call at 888.496.6166 today.

I am interested in becoming a retailer. How do I get wholesale pricing?

Our wholesale pricing cannot be found on our website. Please visit this page to learn more and complete a form to receive more information. You can also give us a call at 888.496.6166 or email us at wholesale@chicobag.com and we can discuss wholesale options with you.

How do I start a reusable bag fundraiser?

To start, check out our fundraising page, or give us a call at 888.496.6166 today.

What is the Zero Waste Program?

We have an active repurposing and recycling program for all brands and types of reusable bags. ChicoBag doesn’t want any reusable bag to be left in a dark closet or sent to a landfill. Send us all your tired masses of reusable bags, functional or not. We will distribute them to fixed and low income families ready to start a reusable bag habit, or recycle them into new, useful products through partnerships with artists, crafters, and non-profit organizations. Send your bags to: ChicoBag Company C/O Zero Waste Program 747 Fortress Street Chico, CA 95973

Is ChicoBag on any social networks?

Do ChicoBag products come with a warranty?

Yes! All products come with a one-year hassle free warranty. All you need to do is mail us back your defective bag along with our warranty form. Download our warranty form.

What is your return policy?

You may return new and unused items within 60 days of delivery for a full refund (excluding any freight charges). All items must be clean and have their original, unaltered hangtags attached. Retailers, please make sure to remove any added pricing stickers. How to return: Call us at 530.342.4426 or 888.496.6166 and press 3 for Customer Service. Please have a copy of your invoice ready for easy reference. Obtain an RMA # (Return Material Authorization Number) Write the RMA# on the outside of the package and mail back to us at: ChicoBag Attn: Returns/RMA# 747 Fortress Street Chico, CA 95973 All items need to be received before a refund is issued. You should expect to receive your refund within 2-4 weeks of your return. Refunds will be made by the same payment method that was used when the order was originally placed.

Where are ChicoBag products made?

The majority of our products are manufactured in China with partners we trust to do business the right way. While manufacturing in China has a rocky reputation, we believe that it’s not where it’s made, it’s how it’s made that matters. We are proud to do business with great partners who are committed to providing high-quality, ethically-made products.

We actively support fair labor and workplace standards throughout our entire supply chain. The Fair Labor Association (FLA) works collaboratively with colleges and universities, NGOs, and socially responsible companies to improve the working conditions in factories around the world. ChicoBag is a Category C licensee of the FLA. We visit our suppliers and conduct both announced and unannounced independent, third-party audits to ensure compliance with the Principles of Fair Labor and Responsible Sourcing and the FLA Workplace Code of Conduct. We hope to instill confidence and assurances with our growing community of customers and stakeholders that we are managing the environmental and social issues associated with the manufacturing of all products we sell. For more information on the FLA, visit www.fairlabor.org.

Does ChicoBag.com ship internationally?

Yes we do! We ship internationally via USPS. Shipping charges will be dependent on location and shipping service selected.

My question wasn’t answered…

Give us a call at 530.342.4426 and we’ll help out if it’s M-F between 8am and 5pm PST. If you’re not into talking, send us an email, customerservice@chicobag.com or submit a request for more information.