Need to get in touch? Scroll down the page to find the help you're looking for. We have a friendly team that is available to help Monday through Friday, 8am to 5pm PST.  

The Basics
747 Fortress Street, Chico, CA 95973
Phone: 530.342.4426
Hours: 8am - 5pm PST

Product or General Brand Questions: Email info@chicobag.com

Warranty Needs: We offer a one-year warranty on all of our products. If you need to complete a warranty claim, please visit our warranty page

Questions About Custom Orders: Program information can be found on this page. If you'd like to talk with someone about your project, please email sales@chicobag.com or complete this form to have someone contact you.

Questions About Wholesale Orders: Email sales@chicobag.com or complete this form to have someone contact you.  ​

Questions About an Existing Order: Reach out to your sales representative or reply to any of the order confirmation emails that you have received. If you're not sure where to start email sales@chicobag.com and we will connect you with someone. 

Questions About an Invoice or Payment: Email ar@chicobag.com with questions about an invoice or to make a payment. 

Press Inquiries: Email press@chicobag.com