Frequently Asked Questions

Below are some of the common questions that we receive regarding our ChicoBag and To-Go Ware items. We are committed to the highest quality of customer service. Positive, personal interactions comprise the foundation of our long-term business relationships

If your question is not answered, please feel free and give us a call at 530.342.4426 and we’ll help out. if it’s M-F between 8am and 5pm PST. If you’re not into talking, send us an email, customerservice@chicobag.com and we will be in touch!

ChicoBag Co-Brand FAQs

Bags through our "Quick Turn" program are available in as few as three weeks. Bags through our "Custom" program are available in nine weeks. 

Yes, just let your account representative know at the time you place your order.

The minimum order for our Original, Vita and Sling style bags through our "Quick Turn" program is 100 units. The minimum order for our "Custom" program is 250 units.

Check, credit card, and cash are accepted.

We require production ready vector graphics. Preferred file types are .ai and .eps. Sometimes .pdf files contain vector graphics but not always. To learn more view our artwork guidelines here: Screen Print Artwork Guidelines. If you have questions please give us a call at 888.496.6166.

Yes. If you have a specific PMS color let us know, otherwise our graphic design department can match the color in your artwork Click here to visit the Pantone website.

Yes, of course! Once we receive your artwork we will generate a digital mock-up for approval. As a double-check we will send photo proofs a couple weeks after the order is placed to confirm accurate placement and colors. We go above and beyond to ensure you receive the highest quality product.

Yes. Embroidery is available. It can take up to one week to receive a quote.

Yes. Sublimation is available in for orders at 5,000 units or more. Can take up to one week to receive a quote. Call for more details.

Definitely. Give us a call at 888.496.6166 and we’ll be happy to send one out.

ChicoBag products all come with a 1-year limited warranty. This covers any manufacturing defects.

We run special deals throughout the year. Sign up for our newsletter to stay informed.

Yes, and more than once. ChicoBag upholds rigorous testing standards, exceeding government regulations. Third party testing agencies are used to test for lead and other heavy metals. We exceed the standards required by CA Prop 65, CPSIA and the Toxics in Packaging standards.

Only first-time orders are charged a setup fee to cover the costs of design and mockup.

Yes, all ChicoBag products can be machine-washed with mild-soap and hung to dry. Fabric softener should not be used on ChicoBag products.

ChicoBag brand products are manufactured in China and Cambodia. We actively support fair labor and workplace standards throughout our entire supply chain and are Category C members of the Fair Labor Association (FLA). We visit our suppliers and conduct both announced and unannounced independent third-party audits to ensure compliance with the Principles of Fair Labor and Responsible Sourcing and the FLA Workplace Code of Conduct.

Click here to learn more about rePETe.

To-Go Ware FAQs

Orders must be made in case pack quantities and our order minimum is $250.

We are happy to provide samples at wholesale cost. Please email sales@chicobag.com with your sample request.

We accept Visa, MasterCard, Discover, American Express, Paypal, and Checks or EFT. If you would like to be considered for Net 30 terms, please contact us at 888.496.6166 and we can provide an application.

Our order turnaround times are usually 2–3 business days to process, plus days in transit. Please be aware that during promotional periods and the holidays, lead times may increase due to the volume of orders we receive.

Orders are shipped via UPS ground or USPS unless otherwise requested. If you prefer to use your own carrier account, please specify this on your order. All orders will be shipped from Chico, CA.

To-Go Ware products can only be sold on the original wholesalers website and cannot be sold on any website for less than our MSRP. Sales of To-Go Ware products on Amazon.com is strictly prohibited unless approved in writing by an executive at To-Go Ware.

We go to great lengths to ensure that your order arrives intact. In the very rare occasion your order is damaged in transit, please report it to us within 3 business days from the date of receipt of merchandise. We will issue a call tag and we will replace the merchandise that has been reported, returned and received by To-Go Ware.

Refused shipments and order cancellations are subject to a 25% restocking fee. You will be responsible for shipping costs incurred by To-Go Ware.

We stand behind the quality of every one of our products. If you have defective product, we will replace it at no charge to you. Please call us at 888.496.6166 to make arrangements.